Mingloo International
5072 Sloan Way,
Union City, CA 94587
Tel:
(877)MINGLOO
Info@Mingloo.com
Shipping Information
We currently only ship within United States of America and we offer 4 domestic shipping options to choose from:
- UPS Ground
- UPS 3 Day Air
- UPS 2 Day Air
- UPS Next Day Air
We cannot control the availability of some of our most popular items. Our manufacturers sometimes cannot keep up with demand for these products. Backorder items are expected in the future. Arrival times vary greatly. We ship these items as soon as we receive them by the shipping method you selected. If any of your items are on order and/or backordered, we will send you an update, usually within 2 business days. If an item is backordered, you can email us or call to cancel that item.
We do not partially ship orders unless you request it. The shipping costs will be higher on multiple shipments. If you need an item by a certain date, please call us at 877-MINGLOO or email with URGENT in message header to Orders
Pricing and Sales Tax
Prices are subject to change without written warning due to unseen cost increases from suppliers. Items sizes and descriptions may change at any time because of changes in the manufacturing process. We are not responsible for these last minute changes.
All items shipping within California are subject to prevailing Sales Tax.
Low Price Guarnatee
If you happen to find a lower price anywhere on an identical item, just show us the price and we will match or better it!
Our Price Guarantee does not apply to competitor's bonus offers, free offers, special orders, typographical errors, clearance sales, liquidation sales, mail-in rebate offers or products with special financing offers. Internet competitor offers must include ground shipping and handling charges as the basis for comparison.
Price matching is subject to providing proof of the manufacturer's part number and availability of the product. (i.e., current dated advertisement, register receipt, copy of webpage or catalog page) of a lower price, plus your original receipt to claim your refund for previous purchases. Some additional restriction may apply based on geographical location, please contact us for details.
**The terms of this guarantee are subject to change without notice.
Payment information
Shop with confidence with our Live Secure online ordering system. Simply add the product you are purchasing into your shopping basket and when you are done shopping all the stores on the Yahoo site, simply check out. We currently accept Visa, MasterCard, Discover Card and American Express. We accept PayPal - a secure credit card payment processing site. We also accept money orders and cashier’s check, which you must mail to Mingloo International - 5072 Sloan Way, Union City, CA 94587 before you can expect your order to be shipped. Cashier’s checks require a 10-day wait for them to clear.
If you are uneasy about using a credit card to order over the internet, please call us at 877-MINGLOO with order details and your credit card number.
100% Product warranty
Notice for all shipments (damages in shipping): Please inspect your package/merchandise carefully for any possible damage in transit. Should any damage be detected, please contact the shipping agent within 5 business days to file a report. You will be given instructions on how to proceed with a claim. Please do NOT return your package to Mingloo International as this will void all claims.
We fully warrant all of our products against any defects in materials or workmanship. We carefully inspect ALL items before we package and ship them to you. Please inspect your items upon delivery. If you find any defects not related to damages in shipping within 30 days of delivery, we will happily EXCHANGE that item - no extra cost to you. Items that have been used (have come in contact with ANYTHING) cannot be returned.
Note: All products are made by highly experienced and dedicated craftsmen using the age-old techniques. As a result, the actual product may differ slightly with the picture published on the website. Only the products with manufacturing defects shall be eligible for returns.
100% Service guarantee
We are always only an email or a phone call away. All email inquiries will be responded to within 24 hours, unless it takes longer for us to get the information you need, in which case we’ll let you know that we’re working on it. If you call and get our voice mail, please leave a message. It only means that we are very busy helping another customer and will get right back to you If you leave a message. Otherwise we do not know that you need assistance. Please Click Here to read what our customers have to say about us.
Order Cancellation Policy
You may cancel any order that HAS NOT shipped. Custom orders cannot be cancelled. You will be notified if this applies to you.
Return Policy
You must obtain RMA # for all returns by sending an email to Orders. There is a 20% restocking fee for all returns and this fee is based on the actual price paid for the item. Shipping charges are not refundable and the customer is responsible for shipping the products back to the warehouse.
To be eligible for a refund, you MUST return your item within 30 days of receiving it. All refunds are processed within 7 days of receiving the returns.
Defective item returns are eligible for a full refund ONLY if the item is out of stock and cannot be replaced by us within a reasonable time period. If the customer refuses to accept a replacement and wants to return the product, the return shall be considered a normal return with the above stated terms.
Disclaimer
RELEASE, ASSUMPTION OF RISK, AND WAIVER OF LIABILITY AND INDEMNITY AGREEMENT. By purchasing any item from Mingloo International, whether by mail, phone, internet, or in person, the buyer warrants that he is in compliance with his local and state laws and is legally able to purchase these items. Mingloo International may not be held responsible for any non-compliance with these laws.
5072 Sloan Way,
Union City, CA 94587
Tel:
(877)MINGLOO
Info@Mingloo.com
Shipping Information
We currently only ship within United States of America and we offer 4 domestic shipping options to choose from:
- UPS Ground
- UPS 3 Day Air
- UPS 2 Day Air
- UPS Next Day Air
We cannot control the availability of some of our most popular items. Our manufacturers sometimes cannot keep up with demand for these products. Backorder items are expected in the future. Arrival times vary greatly. We ship these items as soon as we receive them by the shipping method you selected. If any of your items are on order and/or backordered, we will send you an update, usually within 2 business days. If an item is backordered, you can email us or call to cancel that item.
We do not partially ship orders unless you request it. The shipping costs will be higher on multiple shipments. If you need an item by a certain date, please call us at 877-MINGLOO or email with URGENT in message header to Orders
Pricing and Sales Tax
Prices are subject to change without written warning due to unseen cost increases from suppliers. Items sizes and descriptions may change at any time because of changes in the manufacturing process. We are not responsible for these last minute changes.
All items shipping within California are subject to prevailing Sales Tax.
Low Price Guarnatee
If you happen to find a lower price anywhere on an identical item, just show us the price and we will match or better it!
Our Price Guarantee does not apply to competitor's bonus offers, free offers, special orders, typographical errors, clearance sales, liquidation sales, mail-in rebate offers or products with special financing offers. Internet competitor offers must include ground shipping and handling charges as the basis for comparison.
Price matching is subject to providing proof of the manufacturer's part number and availability of the product. (i.e., current dated advertisement, register receipt, copy of webpage or catalog page) of a lower price, plus your original receipt to claim your refund for previous purchases. Some additional restriction may apply based on geographical location, please contact us for details.
**The terms of this guarantee are subject to change without notice.
Payment information
Shop with confidence with our Live Secure online ordering system. Simply add the product you are purchasing into your shopping basket and when you are done shopping all the stores on the Yahoo site, simply check out. We currently accept Visa, MasterCard, Discover Card and American Express. We accept PayPal - a secure credit card payment processing site. We also accept money orders and cashier’s check, which you must mail to Mingloo International - 5072 Sloan Way, Union City, CA 94587 before you can expect your order to be shipped. Cashier’s checks require a 10-day wait for them to clear.
If you are uneasy about using a credit card to order over the internet, please call us at 877-MINGLOO with order details and your credit card number.
100% Product warranty
Notice for all shipments (damages in shipping): Please inspect your package/merchandise carefully for any possible damage in transit. Should any damage be detected, please contact the shipping agent within 5 business days to file a report. You will be given instructions on how to proceed with a claim. Please do NOT return your package to Mingloo International as this will void all claims.
We fully warrant all of our products against any defects in materials or workmanship. We carefully inspect ALL items before we package and ship them to you. Please inspect your items upon delivery. If you find any defects not related to damages in shipping within 30 days of delivery, we will happily EXCHANGE that item - no extra cost to you. Items that have been used (have come in contact with ANYTHING) cannot be returned.
Note: All products are made by highly experienced and dedicated craftsmen using the age-old techniques. As a result, the actual product may differ slightly with the picture published on the website. Only the products with manufacturing defects shall be eligible for returns.
100% Service guarantee
We are always only an email or a phone call away. All email inquiries will be responded to within 24 hours, unless it takes longer for us to get the information you need, in which case we’ll let you know that we’re working on it. If you call and get our voice mail, please leave a message. It only means that we are very busy helping another customer and will get right back to you If you leave a message. Otherwise we do not know that you need assistance. Please Click Here to read what our customers have to say about us.
Order Cancellation Policy
You may cancel any order that HAS NOT shipped. Custom orders cannot be cancelled. You will be notified if this applies to you.
Return Policy
You must obtain RMA # for all returns by sending an email to Orders. There is a 20% restocking fee for all returns and this fee is based on the actual price paid for the item. Shipping charges are not refundable and the customer is responsible for shipping the products back to the warehouse.
To be eligible for a refund, you MUST return your item within 30 days of receiving it. All refunds are processed within 7 days of receiving the returns.
Defective item returns are eligible for a full refund ONLY if the item is out of stock and cannot be replaced by us within a reasonable time period. If the customer refuses to accept a replacement and wants to return the product, the return shall be considered a normal return with the above stated terms.
Disclaimer
RELEASE, ASSUMPTION OF RISK, AND WAIVER OF LIABILITY AND INDEMNITY AGREEMENT. By purchasing any item from Mingloo International, whether by mail, phone, internet, or in person, the buyer warrants that he is in compliance with his local and state laws and is legally able to purchase these items. Mingloo International may not be held responsible for any non-compliance with these laws.
